Terms and Conditions

Terms and Conditions for CELTA and Delta candidates

1. Enrolment

We would recommend that CELTA applicants start the enrolment process a minimum of 4 weeks before the course starts. We would recommend that Delta Module Two applicants start the enrolment process a minimum of 6 weeks before the start of the face-to-face course.

2. Acceptance on the course

We will confirm in writing if you have been accepted on the course. We will also send you a candidate agreement outlining what’s expected of you before and during the course. If you decide to take up the place, you should email us a signed scan of the candidate agreement.

3. Payment

  • Cambridge School does not accept liability for any bank charges that may be incurred.
  • Please do not pay anything until you have been offered a place on a course.
  • Cambridge School does not process any card payments directly on our server. We do not store or process personal financial information. All payments are processed by our payment processor Stripe or Paypal.


  • Once you have been offered a place on a course, you can either pay the whole course fee immediately or you can pay a deposit of €500. In either case, your place will be reserved for you.
  • If you choose to pay a deposit, you will need to pay the balance at least 14 days before the course starts otherwise you may lose your place.
  • If you have to drop out of the course, you should email us to let us know as soon as possible. If we receive your written notification of withdrawal more than 14 days before the course is due to start, we will return all your payments including your deposit. However, if we receive this notification less than 14 days before the course is due to start, we will have to retain €500 (i.e. the deposit) as compensation. The balance of the fee will be returned to you. 
  • If you withdraw from the course on or after the date that the course begins, we will retain the whole fee including the deposit. However, we may consider transferring your fee to a subsequent course should you request it.

Delta Module Two only

  • Once you have been offered a place on a course, you can either pay the whole course fee immediately or you can pay a deposit of €500. In either case, you will be sent a link to the online component of the DELTA course and you will have officially started the course. 
  • If you choose to send just the deposit, you will need to pay the balance at least 14 days before the face-to-face course starts otherwise, you may not be allowed to start the face-to-face course.
  • If you have to withdraw from the course, you should email us as soon as possible to let us know. If we receive your notification of withdrawal before the face-to-face course begins, we will be obliged to retain your €500 deposit but we will return the balance to you (if you have already paid it). If we receive your notification of withdrawal once the face-to-face course has begun, we will be obliged to retain the full course fee, both the deposit and the balance.

Delta Module Three only

  • Entry to our Review Service is only open to teachers who have successfully completed our Module Three Online Course.
  • You shouldn’t pay for the Review Service until you have completed the Online Course. Note that your fee will expire two years after we receive payment for it.
  • You should pay the Cambridge exam fee by the last day of April (for the June session) or the last day of October (for the December session).
  • Cambridge School is not able to refund the Online Course fee, the Review Service fee or the exam fee if you decide not to continue. Neither will the exam fee carry over to the next examining session.
  • Once you have paid the Review Service fee, please send us Part 1 at the latest by the second Wednesday of April (for the June session) and by the second Wednesday in October (for the December session). Please send each part of the assignment to us with at least a one-week interval between each part. We will endeavour to send you feedback within 3 days. Our Review Service does not operate during our school holidays. Our holidays are the whole of August; 19th December to 7th January inclusive and 4th April to 13th April inclusive.
  • Your tutor will be unable to give feedback on your re-writes, i.e. versions that you produce as a result of the tutor’s feedback.
  • Please send Part 5 to us by the third Wednesday of May (for the June submission session) or the third Wednesday of November (for the December submission session). When you send Part 5, you should send the whole assignment – both documents. This is because in the feedback on part 5 the trainer will also comment on such things as the cover page, the bibliography, whether or not appendices are in the correct document, whether the document has been named properly etc. Note, however, that your tutor will not be able to do a final check of the completed assignment.

Payment by Paypal

Paypal is an online bank. In order to pay by Paypal, you first have to open an account with them (www.paypal.com). You should then let Cambridge School know how much money you want to pay (see second paragraph) and what email address you have given Paypal. Cambridge School will then bill Paypal for the quantity you wish to pay. Paypal will inform you that the bill has arrived and will ask you if you want to pay it. Once you have approved the payment, Paypal will transfer the money to the Cambridge School Paypal account. 

Paypal levies bank charges on the recipient rather than the sender. The approximate cost to Cambridge School for receiving your payment is €50 on a €1500 payment. We therefore ask you to add €50 to your full course fee (or balance if you have sent a deposit). When you arrive, we can sort out any money still owing, either to you or to Cambridge School. It is usually only a matter of a euro or two on either side. 

Price Match Promise

Our Price Match Promise guarantees the best value course at the best price. If you get a better offer from another centre in Spain, let us know before the course begins and we will match it.

4. Complaints

We are confident that you will find the course well-designed and conducted and that you will find your trainers to be professional, friendly, and supportive. However, if you have any concerns about any aspect of the course, please see the Main Course Tutor, initially, who will do his or her best to deal with any problems. If the Main Course Tutor is unable to deal satisfactorily with your concern, please speak to the Director of Teaching and CELTA/Delta of Cambridge School. 

5. Cancellation Policy

In the unlikely event of a course not running due to lack of demand, Cambridge School reserves the right to cancel it with 14 days’ notice. If this happens, we will, of course, return any payments that candidates may have sent to us. We accept no liability for travel or loss of earnings.

6. Liability

Cambridge School does not accept liability for any loss or additional expense caused by delay or interruption to travel services, weather conditions, civil disturbance, industrial action, strikes, wars, floods, sickness or force majeure.

Coronavirus crisis update

Given the extraordinary circumstances of the Coronavirus disease (COVID-19) outbreak, we are asking all potential course participants to please review their home authorities’ travel guidance and health advisories related to this outbreak, in addition to global guidance from the World Health Organisation: https://www.who.int/emergencies/diseases/novel-coronavirus-2019.

It is Cambridge School policy in normal circumstances to give and require 14 days’ notice of cancellation. However, this requirement will be waived and any payments, including the deposit, will be refunded under the following circumstances:

  • In the event of a course being cancelled due to restrictions imposed by authorities in Spain or Catalunya. In this case, Cambridge School will notify candidates of the cancellation at the earliest opportunity. 
  • If by the time the course is supposed to start, the participant’s home authorities have advised not to travel to Spain. In this case, candidates should notify Cambridge School at the earliest opportunity. 
  • If any combination of these factors result in insufficient candidate numbers to run the course.

7. Insurance

It is wise to arrange some kind of medical cover. If you are a European Union national you should apply for a European Health Insurance Card. Information can be found at the following website: https://ec.europa.eu/social/main.jsp?catId=559

If you are a non-European national, we recommend you consult the Spanish consulate in your country for information about medical insurance or private travel insurance that covers medical issues. If you are a UK national, you can find more information at the following website: http://www.nhs.uk/NHSEngland/Healthcareabroad/EHIC/Pages/about-the-ehic.aspx.

Note that if you fall ill in Spain and you don’t have medical cover, you will need to pay for any treatment that you receive.

We also recommend that candidates take out flight insurance in case they are unable to attend the course or in the event of the course being cancelled.

8. Visas

It is the candidate’s responsibility to check visa requirements for entry into Spain, and if necessary apply for and ensure you are granted the appropriate visa for your period of study with Cambridge School.